Use the tracking link in your dispatch email to follow your parcel. Tracking becomes available only after the carrier receives and scans the shipment.
How to track
1. Find the dispatch email
Look for the shipment confirmation sent to the email address used at checkout.
2. Open the carrier link
Select the tracking number or tracking button to view the carrier's latest scan.
3. Allow for updates
The first scan can take time to appear after the parcel leaves fulfillment.
If tracking has not updated
- Check that the carrier has had at least one working day to register the first scan.
- Review carrier alerts for weather, customs or service disruption.
- For an international parcel, allow time for customs clearance and handoff to a local carrier.
Marked delivered but not received
Check the delivery location, household members, reception or neighbors, then contact the carrier using the tracking number. If the parcel is still missing, contact us with your order number and the steps already taken.