These Terms of Service set general rules for using this website and purchasing products. By using the store, you agree to follow these terms and the policies linked from them.
Store use and information
You may use the store only for lawful purposes. Product descriptions, availability and prices may change, and obvious errors may be corrected. Website information is provided for general product and educational purposes and is not medical diagnosis or treatment.
Orders
Submitting an order is an offer to purchase. We may decline or cancel an order where permitted, including for suspected fraud, pricing or availability errors, payment failure, shipping restrictions or misuse. If a cancelled order was charged, the appropriate refund will be initiated.
Products and personal suitability
Colors and appearance can vary by display. Measurements and compatibility details should be reviewed before purchase. Ostomy products are personal-care items; individual suitability should be discussed with a qualified healthcare professional when needed.
Payments, shipping and returns
Payment is handled through the checkout options offered for the order. Delivery and return terms are explained in our Shipping Policy and Return Policy, which form part of these terms.
Third-party services and liability
The store may rely on Shopify, payment providers, carriers and other third parties. Nothing in these terms excludes rights or liabilities that cannot legally be excluded. To the extent permitted by law, responsibility is limited to losses reasonably connected to a breach of applicable obligations.
Changes and contact
These terms may be updated as the store, services or legal requirements change. Continued use after an update means the revised terms apply from their stated effective date.